Shipping Policy

At House of Craft, we are committed to providing you with a seamless shopping experience, from the moment you place your order to its safe arrival at your doorstep. This Shipping Policy outlines our procedures and guidelines regarding order processing, shipping methods, delivery times, and other important information related to the shipment of your purchases.

Please review this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

Standard Processing: All orders are subject to a processing period before shipment. Typically, orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays). This timeframe allows us to meticulously verify your order, quality check the items, and prepare them for dispatch.
High Volume Periods: During peak seasons, promotional events, or holiday periods, processing times may extend slightly. We appreciate your patience during these times and will endeavor to communicate any significant delays.
Pre-Orders & Custom Items: Items marked as pre-order or custom-made will have specific processing and shipping timelines noted on their respective product pages. These items will ship once they become available or are completed.
Business Days Defined: Our business days are Monday to Friday. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Methods and Carriers

We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The specific carriers used may vary based on your location and the selected shipping method.

Available Methods: We offer several shipping options to meet your needs, which may include Standard, Expedited, and Express services.
Carrier Selection: Our primary carriers include [e.g., USPS, FedEx, UPS, DHL, Royal Mail, Canada Post]. The most suitable carrier will be selected based on the destination, package size, weight, and the chosen service level to optimize delivery efficiency and cost.
Confirmation: You will receive a shipping confirmation email with your chosen carrier and tracking number once your order has been dispatched.

3. Shipping Costs

Shipping costs are calculated based on several factors, including the weight and dimensions of your order, the shipping destination, and the chosen shipping method.

Calculation: Shipping fees will be accurately calculated and displayed at checkout before you finalize your purchase. This ensures transparency and allows you to review the total cost.
Free Shipping: From time to time, we may offer free shipping promotions on orders that meet certain criteria (e.g., minimum order value, specific products). Any such promotions will be clearly advertised on our website.
Promotional Codes: Shipping discounts may also be available through promotional codes. Please ensure you apply any valid codes at checkout.

4. Estimated Delivery Times

Delivery times are estimates only and begin once your order has been processed and shipped. Please note that these are not guaranteed delivery dates and can be affected by factors beyond our control.

Domestic Shipping (within [Your Country]):
- Standard Shipping: Typically 3-7 business days after shipment.
- Expedited Shipping: Typically 2-3 business days after shipment.
- Express Shipping: Typically 1-2 business days after shipment.
International Shipping:
- Standard International: Typically 7-21 business days after shipment.
- Express International: Typically 3-7 business days after shipment.
Disclaimer: Delivery estimates do not include the order processing time. Delays can occur due to customs procedures, adverse weather conditions, carrier service disruptions, or high volume periods. We are not responsible for delays caused by the shipping carrier or customs.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package's journey. Please allow up to 24-48 hours for the tracking information to become active after you receive this email.

Tracking Updates: Tracking information is provided by the shipping carrier and updated as the package moves through their network.
Troubleshooting: If your tracking information has not updated for several days, or if you encounter any issues, please contact the shipping carrier directly with your tracking number. If further assistance is needed, please reach out to our customer service team.

6. Shipping Destinations and Restrictions

We ship to most countries worldwide. However, some geographical restrictions or product-specific shipping limitations may apply due to legal restrictions, hazardous material regulations, or carrier capabilities.

P.O. Boxes / APO/FPO Addresses: We can ship to P.O. Boxes via standard postal services (e.g., USPS in the USA). However, expedited or express services, which often require a physical street address, may not be available. APO/FPO addresses are generally supported via standard military mail services.
Restricted Items: Certain products may be restricted from shipping to specific locations due to local regulations. If your order contains such an item, we will notify you and discuss alternative options or a refund.

7. International Shipping: Customs, Duties, and Taxes

For all international orders, please be aware that customs duties, taxes, and fees may be levied by the destination country's customs office. These charges are not included in the product price or shipping cost paid to House of Craft

Recipient Responsibility: The recipient of the package is responsible for all import duties, customs fees, and local taxes charged by the destination country. These charges must be paid upon delivery of the goods.
Customs Delays: Customs processing can cause delays beyond our original delivery estimates. We have no control over the customs procedures of individual countries.
Refused Shipments: If a customer refuses to pay customs duties and taxes, the package may be returned to us. In such cases, the customer will be responsible for the original shipping charges, any return shipping charges, and a potential restocking fee. Any remaining balance will be refunded once the package is received back and processed.
Declaration: We are legally required to declare the actual value of goods on all international shipments.

8. Undeliverable Packages

In the event that a package is deemed undeliverable by the shipping carrier due to reasons such as an incorrect address provided by the customer, failure to pick up the package from a local postal office, or refusal of delivery, the package will be returned to our facility.

Re-delivery: If a package is returned to us as undeliverable, we will contact you to arrange for re-shipment. Additional shipping charges will apply for the second attempt.
Refunds for Undeliverable: If you opt not to have the package re-shipped, a refund will be issued for the product cost only, less the original shipping fee and any return shipping charges incurred by us. A restocking fee may also apply.

9. Incorrect Shipping Information

It is the customer's responsibility to ensure that the shipping address provided is accurate and complete at the time of purchase. We cannot be held responsible for packages shipped to incorrectly entered addresses.

Before Shipment: If you realize there's an error in your shipping address after placing an order but before it has shipped, please contact our customer service immediately at [Your Customer Service Email/Phone Number]. We will do our best to update the address, though this is not guaranteed once an order enters processing.
After Shipment: Once an order has shipped, we are unable to change the delivery address. You may be able to contact the carrier directly with your tracking number to request a re-route, though this is at the carrier's discretion and may incur additional charges for which you would be responsible.

10. Lost or Damaged Shipments

While we take every precaution to ensure your order arrives safely, unforeseen circumstances can occur.

Damaged Upon Arrival: If your package arrives damaged, please document the damage with photographs (of the package and its contents) and contact our customer service within 48 hours of receipt. We will assist you in filing a claim with the carrier and arranging for a replacement or refund. Do not discard any packaging or damaged items until instructed.
Lost Packages: If your tracking information indicates a package has been lost in transit, or if a package shows as delivered but you have not received it, please contact our customer service team within 7 business days of the last tracking update (for lost in transit) or the reported delivery date (for delivered but not received). We will initiate an investigation with the shipping carrier on your behalf. Please note that investigations can take several business days to complete.
Resolution: Once the investigation is complete and the carrier confirms the loss or damage, we will either replace your order (subject to availability) or issue a full refund, including shipping costs.

11. Order Changes and Cancellations

We understand that sometimes changes are necessary. We process orders quickly, so there is a limited window for changes or cancellations.

Requesting Changes/Cancellations: If you need to modify or cancel your order, please contact us as soon as possible, preferably within 2 hours of placing the order, via [Your Customer Service Email/Phone Number].
After Processing/Shipment: Once an order has begun processing or has been shipped, we are unable to make changes or cancellations. In this scenario, you would need to follow our standard return policy once the item is received.

12. Holiday and Peak Season Shipping

During major holidays and peak shopping seasons (e.g., Black Friday, Cyber Monday, Valentine's Day), our shipping carriers may experience higher volumes, which can lead to extended processing and delivery times. We recommend placing your orders well in advance of desired delivery dates during these periods.

Announcements: We will make reasonable efforts to post any specific holiday shipping deadlines or anticipated delays on our website.

13. Contact Information

If you have any questions or concerns regarding our Shipping Policy or your order's shipment, please do not hesitate to contact our dedicated customer service team:

Email: houseocraft@gmail.com

We thank you for choosing House of Craft. We are committed to ensuring your satisfaction and appreciate your understanding of our shipping procedures.